Professional tech support from the name you can trust
Computer Consulting Pricing and Payment Information
(effective October 1, 2015)
Remote support charges accrue in half-hour increments. On-site services are charged at a 1-hour minimum, and 1-hour increments. Tier 1 and 2 response hours are Monday through Saturday, 8:30am to 5:00pm ET. Tier 3 charges accrue for any work performed after regular business hours.
Tier 1 On-Site Services: $75 per hour Tier 2 On-Site Services: $85 per hour Tier 3 On-Site Services: $125 per hour
Tier 1 Service Examples
• Basic Desktop Operating System and Application Software Installation • Microsoft Windows or Office (Word, Excel or Outlook) Training • Digital Photography Training • Microsoft Windows 7, 8, and 10 Upgrades/Downgrades • Notebook or Desktop Computer "Tune-Up" (Spyware Removal, Defragmentation, Disabling Unnecessary Services) • Basic New Notebook or Desktop Computer Setup • WiFi Network Security Configuration Tier 2 Service Examples
• Home or Business Network Troubleshooting and Assistance • Microsoft Access and SQL Server Database Creation and Administration • Assistance with Internet Provider (Cable, DSL, T1, Satellite or Dial-Up) Issues • Vonage or Other VoIP Installation • Microsoft SQL, Exchange and Windows Server Installation and Migration • Backup Solutions and Disaster Recovery Assistance
Tier 3 Service Examples
• After Hours and Same Day Emergency 4-Hour Response • Server Hardware Upgrades or Network Maintenance on Sunday Don't see the service you want in the list? Just ask. We also quote tasks with flat-rate pricing upon request.
In some situations, travel time will be assessed at Tier 1 pricing. Notice of charges for travel time will be provided to you in advance.
Please give us at least 24 hours notice of appointment cancellations. Cancellations made in less than 24 hours will result in a one hour service charge.
Payment Information Terms: Payment is due when services are rendered. Cash or personal checks accepted. $40 fee for returned checks.
We accept Mastercard, Visa, American Express, Discover, debit or PayPal. Our PayPal payment email address is firstname.lastname@example.org
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